Hi, my name is

I’m a cloud operations engineer with experience supporting enterprise applications in secure, Linux-based environments. At PTC, I provide Tier 2 and Tier 3 support for Windchill, ThingWorx, PingFederate, and the infrastructure and integrations surrounding those platforms.

My work centers on troubleshooting customer incidents, restoring unavailable environments, analyzing application and system logs, and coordinating with database, security, networking, infrastructure, and application teams. During my 2025 performance review period, I restored every assigned Edown within four hours. My fourth-quarter metrics included an average case closure time of approximately two hours and an average total resolution time of under 24 hours.

I also build practical tools that improve how my team works. These include a searchable server dashboard designed for restricted jump-box environments, a Salesforce workload dashboard, and Bash and SQL scripts for login auditing. I have also created technical documentation and led training on tools such as tmux to help teammates work more effectively in constrained SSH environments.

Outside of work, I build web applications and systems-oriented projects using JavaScript, TypeScript, Node.js, Python, PostgreSQL, and Linux. I’m most interested in work that combines technical troubleshooting, software development, and useful process improvement.