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Hi, my name is

Luciano Bernal.

I architect reliable systems at scale.

I'm a cloud engineer with active Secret clearance specializing in incident response, infrastructure automation, and system reliability. Currently leading critical infrastructure support at PTC, I've resolved 200+ monthly incidents while building automated solutions that prevent future failures. I'm passionate about creating robust systems that scale efficiently and development tools that accelerate team productivity.

About Me

As a cloud engineer with active Secret security clearance, I specialize in building and maintaining mission-critical infrastructure that organizations depend on. My expertise spans incident response leadership, cloud automation, and full-stack development, with a focus on creating systems that are both reliable and scalable.

At PTC, I lead incident response for enterprise cloud environments supporting thousands of users across Windchill and ThingWorx platforms. Beyond reactive support, I've developed comprehensive automation solutions and training programs that have measurably improved team efficiency and system reliability.

My technical interests extend into software development and distributed systems. I build applications that solve real problems—from Bitcoin-inspired ledger systems to infrastructure dashboards that operate in high-security environments. These projects reflect my commitment to understanding systems at every level, from low-level protocols to user experience design.

I'm drawn to challenges that require both technical depth and systems thinking: architecting cloud infrastructure that scales, automating complex workflows, and building tools that make teams more effective. My goal is to contribute to engineering organizations where reliability, security, and innovation are paramount.

  • AWS, Oracle Cloud Infrastructure
  • Python, JavaScript/TypeScript
  • Node.js, React
  • Docker, Linux administration
  • PostgreSQL, Oracle Database
  • Incident response, automation

Where I’ve Worked

Cloud Engineer @ PTC

June 2021 - Present

  • Resolved 200+ critical cloud infrastructure incidents monthly by implementing systematic troubleshooting protocols and root cause analysis, achieving 98% customer satisfaction and reducing average resolution time by 35%
  • Created comprehensive video documentation and knowledge base articles for 12 common support scenarios, reducing new hire training time from 6 weeks to 5 weeks and improving first-call resolution by 25%
  • Collaborated with cross-functional teams to resolve escalated customer cases within 24-hour SLA requirements, resulting in zero contract cancellations and 15% increase in customer retention
  • Provide leadership within engineering department through close collaboration, knowledge shares, and mentorship

Some Things I’ve Built